Return & Refund Policy

30‑Day Return Window

You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To qualify for a return, items must be:

• In the same condition you received them

• Unworn, unused, and with all original tags

• In the original packaging

• Accompanied by a receipt or proof of purchase

How to Start a Return

To begin a return, email us at info@peaklashes.com. If your return is approved, we will send you:

• A prepaid return shipping label

• Step‑by‑step instructions on how and where to send your package

Important: Items sent back without an approved return request will not be accepted.

For any questions, you can always reach us at info@peaklashes.com.

Damages & Order Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

For damaged or incorrect items, we may request photos as proof to process an exchange, replacement, or refund efficiently.

Non‑Returnable & Non‑Exchangeable Items

Certain items cannot be returned, including:

• Perishable goods (food, flowers, plants)

• Custom or personalized items

• Personal care products (beauty items, skincare, soaps, eyelashes, eyeshadow, mascara, lash accessories)

• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us.

Sale items and gift cards are not eligible for returns.

Exchanges

If you need a different item, the fastest method is to return the original product. Once your return is approved, you can place a new order for the item you want.

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow up to 10 days for the refunded amount to appear on your account, as processing times may vary by bank or credit card provider.